Effective date: July 19, 2026
This policy applies to products supplied by Haikou Hanheng Network Technology Co., Ltd. (海口翰恒网络科技有限公司) through AETHNO. To request help, email prt@aethno.cn before sending anything back.
1. Standard-item return window
For an eligible standard, non-custom item, you may request a return within 14 calendar days after delivery. The item must be unworn, unused, unwashed, unaltered, free from odor or damage, and returned with its original tags, accessories, packaging, and proof of purchase.
A return is not approved until AETHNO provides return instructions. Items sent without authorization, to the wrong address, or with customs charges due may be refused.
2. Items not eligible for change-of-mind returns
- Made-to-measure, custom-size, personalized, altered, or specially produced products.
- Wholesale, group, OEM/ODM, sample, or quote-based project goods, unless the written quote states otherwise.
- Final-sale items clearly identified before purchase.
- Items worn, washed, altered, damaged after delivery, missing components, or not in resalable condition.
- Items restricted from return for hygiene reasons after their protective seal or packaging has been opened, where permitted by law.
These exclusions do not remove remedies for an item that is defective, materially different from the confirmed order, or covered by mandatory consumer law.
3. Wrong, damaged, or defective items
Inspect the order promptly after delivery. For the fastest assistance, report a wrong, damaged, or defective item within 7 days and include the order number, product and packaging photographs, labels, and a clear description. AETHNO may request additional evidence reasonably needed to review the issue.
When a claim is confirmed, AETHNO will provide an appropriate remedy such as repair, replacement, partial refund, full refund, or return instructions, taking account of the issue and applicable law. This reporting request does not shorten any non-waivable statutory guarantee.
4. Return shipping
For an approved change-of-mind return, the buyer is responsible for secure packaging, tracked return shipping, and any return customs formalities. Original shipping charges are not refunded unless required by law.
For a confirmed wrong, damaged, or defective item, AETHNO will provide or reimburse a reasonable approved return method when a return is required. Do not use an expensive service without written approval.
5. Refunds
After an approved return is received and inspected, AETHNO will email the result. An approved refund is issued to the original payment method, normally within 10 business days after inspection. A bank or payment provider may need additional time to post the credit.
A refund may be reduced for loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law. AETHNO does not charge a restocking fee for an eligible item returned in its original condition.
6. Cancellations
Contact AETHNO as soon as possible to request cancellation. Cancellation is not guaranteed after processing, cutting, customization, production, or dispatch has begun. If an order is delayed beyond a promised dispatch date, AETHNO will provide the delay and cancellation choices required by applicable law.
7. EU/EEA, UK, and other mandatory rights
Customers may have statutory withdrawal, conformity, warranty, or refund rights based on their location. For example, eligible distance purchases in the EU may have a 14-day withdrawal right, while clearly personalized or made-to-order goods can be exempt. Nothing in this policy limits mandatory rights that apply to you.