Effective date: August 29, 2026
This Shipping Policy applies to purchases and confirmed projects supplied by Haikou Hanheng Network Technology Co., Ltd. (海口翰恒网络科技有限公司), operating the AETHNO website. Business address: FH3-110, Entrepreneurship Incubation Center, No. 73 Xingyang Avenue, Jiangdong New District, Haikou, Hainan, China. Questions can be sent to [email protected].
1. Retail ready-to-ship processing and dispatch
A broad assortment is available, with ready-to-ship status confirmed for the selected style, size, and color before order acceptance. After payment and all order details are complete, confirmed ready-to-ship items are normally prepared for dispatch within 3–7 business days, unless the product page or checkout shows a different estimate. This processing estimate is separate from carrier transit time and is not a guaranteed delivery date.
If AETHNO cannot meet the stated dispatch estimate for a retail order, it will contact the customer with a revised date and any cancellation or refund option required by applicable law.
2. Made-to-order, custom and B2B production
Made-to-order, custom-size, group, wholesale, preorder, sample, and OEM/ODM projects are not governed by the retail 3–7 business-day processing estimate. AETHNO provides a separate written production and dispatch schedule for the specific project before it is accepted. Production may not begin until measurements, quantities, colors, destination, approvals, and other required details are confirmed.
A quote-based project will not be treated as accepted without a written schedule. If AETHNO cannot meet a confirmed project dispatch date, it will contact the buyer with a revised date and any cancellation or refund option required by the written agreement and applicable law.
3. Transit and delivery estimates
Transit time begins after the carrier accepts the parcel. For ready-to-ship retail orders sent to most U.S. addresses, estimated carrier transit is 7–12 business days. This estimate is separate from the 3–7 business-day processing period and is provided for planning, not as a guaranteed arrival date. Actual transit depends on destination, service level, customs, weather, holidays, and carrier operations.
Buyers with a wedding, performance, photoshoot, Hmong New Year celebration, or other fixed date should contact AETHNO before ordering. AETHNO must confirm feasibility in writing; placing an order alone does not guarantee arrival by an event date.
4. Shipping charges and tracking
Shipping charges are shown at checkout when available or confirmed in writing before a quote-based order is accepted. Tracking is provided when the selected carrier supports it. Some services may provide limited tracking after export or handoff to a local carrier.
5. Customs, duties, and taxes
International orders may be subject to import duties, taxes, brokerage, or customs charges imposed by the destination. Unless AETHNO expressly confirms otherwise in writing, the recipient is the importer of record and is responsible for these charges and for providing information requested by customs.
6. Address changes and delivery attempts
The buyer must provide a complete and accurate delivery address, recipient name, telephone number, and any required tax or customs information. Contact AETHNO immediately to request a change. An address change is not guaranteed after processing or dispatch.
If a parcel is returned because of an incorrect address, refusal, unpaid import charges, or unsuccessful delivery attempts, the buyer may be responsible for return and reshipment costs to the extent permitted by law.
7. Lost, delayed, or damaged parcels
For a delayed parcel, first check the tracking record and contact the carrier. AETHNO can assist with an eligible carrier inquiry. Carrier investigations and claim decisions may take time.
If a parcel arrives visibly damaged, photograph the outer package before opening it, keep all packaging, and contact [email protected] promptly with the order number, tracking number, photographs, and a description of the issue.
8. Mandatory consumer rights
This policy does not exclude rights that cannot legally be limited in the buyer’s country or region. Where a mandatory consumer rule provides a stronger remedy, that rule applies.